Privacy Policy

Introduction

POA Rescue (poarescue.com) provides appeal document preparation and case-management services for third-party sellers. We are not affiliated with Amazon.com, Inc. This Privacy Policy explains what information we collect, how we use it, and the boundaries we hold to — the same boundaries stated in our engagement terms.

Information We Collect

Our service works primarily by email, so the information we collect is what you choose to send us:

• Email correspondence — your email address and the content of the messages you send us when requesting a case evaluation or case management.
• Case materials — the documents you attach or reference for your own case, such as your suspension notice, appeals you have already submitted, invoices, letters of authorization, and supply-chain records. These are used for your case only.
• Basic technical data — standard connection and log information (such as IP address and browser type) that our hosting provider processes for security and operational purposes.

We have no seller accounts, no login system, and no order forms on this site, so we do not collect account profiles or payment details here.

Account Credentials & Data Boundaries

• Account credentials — this site has no login system and does not collect account credentials. Most cases never need your login — you submit appeals from your own Seller Central account, keeping control in your hands. Specialized account work, if ever required, is handled directly by our own in-house team under the explicit terms of your case engagement confirmation.
• Payment card numbers — we do not collect card numbers on this site. Engagement payments, when you hire us, are arranged through the payment instructions in your case engagement confirmation.

How We Use Information

We use your email and case materials to: evaluate your case and prepare the written assessment you requested; prepare and revise appeal documents if you engage us; communicate with you about your case; and keep records required for our business. Your materials are used only for your case. We do not use your case materials to train AI models and do not publish them.

Data Sharing

We do not sell your personal information or your case materials, and we do not share them with third parties for marketing. We share only what is necessary to operate: our hosting and email infrastructure providers (including Cloudflare) process data under their own privacy policies. If a case ever requires disclosure — for example, a lawful request from a public authority — we will limit it to what the law requires.

Cookies

This site uses no advertising or cross-site tracking cookies. If analytics is enabled, it is limited to basic, aggregate traffic measurement. Emailing us does not set cookies.

Data Retention

We keep case correspondence and materials for as long as needed to handle your case and to meet legal and accounting obligations, after which they are deleted. You can request deletion of your case materials at any time — see Contact below.

Your Choices

You can request access to, correction of, or deletion of the personal information we hold about you by emailing support@poarescue.com. You are never required to send more than you are comfortable sharing; the case evaluation checklist tells you exactly what is useful.

Security

We use industry-standard measures, including encrypted connections and access controls, to protect your data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are directed at business sellers and are not directed at children under 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the latest revision.

Contact

Questions about this policy: support@poarescue.com.